OUR POLICIES
“Nothing beats a good understanding”
Production will not officially begin until a 50% deposit or full payment has been received.
Final mixes will be scheduled on our calendar based on your agreed upon delivery date with your producer and delivered within that week.
Info sheets/8-count sheets/videos must be received, at a minimum, two weeks prior to your requested final delivery date.
FULL PAYMENT must be received before the final product and licensing is issued to you.
Team name changes submitted after initial info has been received could possibly incur additional voiceover charges if we need to re-record. This will be at the producer's discretion.
A processing fee will be added to all services being paid with a credit card/debit card through QuickBooks. A processing fee does not apply to payments made by check or direct deposit. This is a fee and NOT a tax.
All routines must have an information sheet, 8-count sheet, and/or video to our current SVP 8-count track sent directly to us in proper format.
Dance cuts may be granted to clients under the producer's discretion and will vary on a case-by-case basis. This service is covered through the initial deposit/payment but must be discussed at the time of booking with the producer.
EDITS & REVISIONS
Our EXCLUSIVE music packages will receive two complimentary hours of revision time. When those hours are completed, all additional edits will be charged at producer’s discretion. All other packages are subject to a $100 per hour charge.
Turnaround time is ideally 1-2 weeks depending on the current production schedule and may vary.
If the routine needs more than 2 edits or requires a full revision as sections have been moved, please send in your request with a video of your updated routine to the team's current music or our most current SVP 8-count track. Full revisions also require more work on the production end and could incur an extended turnaround time.
Note: please ask your producer if your request falls under an edit or a revision.
PAYMENT PROCESS
Our payment process has been made simple to eliminate stress and confusion. Our pricing does not prohibit any additional or hidden fees not shown on the pricing page. After you have completed the booking form, in it’s entirety, an invoice will be sent off to the respective contact.
Payments are accepted via card, check (with photographed proof), or bank transfer to begin music services. If you prefer to pay in installments, they can be split into 2 separate payments only:
Deposit - 50% of total invoice - secures your delivery date as well as enables your producer to begin production.
Remaining 50% payment - total invoice must be PAID IN FULL prior to delivery of completed mixes & licenses.
Refunds: In the event a refund is needed from Spirit Vibe Prod. LLC to client after receiving payment please note the following
100% refund can only be issued within 24 hours of transaction
75% of that payment can be issued within a 30 day period as productions costs have occurred.
Only a credit for the amount of 50% of sale can be issued within 14 days of receiving your music product.
Refunds for ACH payments will be returned via wire transfer or Zelle.
Refunds for Debit/Credit Card payments will be returned directly back to card if requested within a 30 period. Wire transfer or Zelle will be used thereafter.
All sales in our music store are FINAL at this time. However, in the event an honest mistake was made we can correct within a 48 grace period.